Refund policy

We have a very generous return policy: if your dog does not show positive change after 30 days we'll give you a full product refund minus the shipping costs.

To start a return you can contact us at hello@petscalmdown.co.uk We’ll send you a return shipping label, as well as instructions on how and where to send your package.

You can always contact us for any return question at hello@petscalmdown.co.uk

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Samples
We do not accept returns on sample packs. Samples are provided specifically so you can test whether your dog likes the flavour. If your dog does not enjoy the sample, it has still served its intended purpose.

 

Refunds
You will need to return the items with any remaining contents to us to get a refund. We will pay for the return. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Limits
We only give a refund for one jar, so please be sure the treats work for your dog before ordering more than one. If the treats are not working contact us and we will refund you. This limit applies regardless of where you bought the treats (eBay, Amazon, our website, etc).